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Send Us Your Identity Documents, Gold Casino Explains Why

Every licensed casino must confirm who you are, and Gold Casino clears most checks within 2 hours of receiving your papers.

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Malta Gaming AuthorityLicensed and regulated under MGA/B2C/304/2009 since 2009

Six Facts

Verified in 2 Hours, Not Days

Read this the moment a withdrawal pauses or a verification message lands in your inbox.

Checking company

Gold Casino Ltd.

License held

Malta Gaming Authority, MGA/B2C/304/2009

Review time

2 hours

Needed before

First withdrawal

Questions go to

[email protected]

Youngest player allowed

18+

The Steps

Four Uploads Between You and a Cleared Account

Follow this order while the verification team waits on your files.

Photo ID, All Four Corners

Snap your photo ID flat on a dark surface in daylight, keeping all four corners inside the frame and every line of text readable rather than shadowed.

Proof of Address, Three Months Old

Photograph a document showing your name and home address, dated within the last three months, and make sure the same name sits on your Gold Casino profile.

Hide the Middle Digits

Show the payment card used for your deposit with the middle digits covered if you prefer; leave the first six and last four visible, plus the cardholder name.

Keep Your Phone Close

Send the files and keep your phone nearby, because the team may reply with a follow-up request; most reviews finish inside 2 hours, and a blurred corner is the usual delay.

While You Search Your Drawer

Send Three Clear Copies

Gold Casino states each request up front, so you know which paper answers which question.

Photo ID

ConfirmsYour name and date of birth

Copy showsFour corners, readable text, no glare

Proof of address

ConfirmsWhere you live now

Copy showsYour name, full address, recent date

Payment card image

ConfirmsThe card is yours

Copy showsCardholder name, first six and last four digits

Resent Once, Cleared Once

Why Did a Screenshot Fail? A screen grab of a card or passport loses the fine print and the security detail, so the reviewer has nothing reliable to compare against. Photograph the paper or card itself Hold still and let the camera focus

Old Paperwork, New Upload. Anything dated beyond the last three months cannot prove where you live now, which is the whole point of the address paper. Use a bill issued recently Pull a fresh statement from your bank

Whole Frame, Clear Detail. Cut edges, glare across the middle or a finger over the number all leave gaps, and an incomplete frame gets returned every time. Fit the whole document in frame Tilt away from the lamp

Before the Money Question, the License

Holding licence MGA/B2C/304/2009 from the Malta Gaming Authority means Gold Casino Ltd. must show that money on the site is clean. A funds question is a routine step in that duty, never a suggestion that you have done anything wrong.

Depending on your case, one or two of the following is usually enough.

Recent bank statements
Payslips or employer letter
Tax return or assessment
Proof of a property sale
Statement from a savings account

Four Moments

Know When the Check Lands

By the end you will know which moments bring a check and what each one asks for.

Details Don't Line Up

When the name or date on your profile differs from the paper, the reviewer asks for a photo ID and a selfie holding it so the two can be matched.

What Set This Off?

A payment far outside your usual pattern prompts a source of funds question, because the licence requires the operator to know where larger sums come from.

First Cash-Out Check

Cashing out for the first time brings the full identity check, and it must be finished before any money leaves the account.

Gain a Higher Cap

Asking to raise your own deposit cap brings a short affordability review, so a higher ceiling is backed by paperwork rather than a guess.

Your Questions

Answers Before Your Documents Go Up

One worry sits under most questions here: that the check will stall the money you are owed.

Which regulator licenses Gold Casino and under what number?+

Gold Casino Ltd. holds a Malta Gaming Authority licence, number MGA/B2C/304/2009, issued in 2009. That licence is what obliges the identity check you are going through, so the process is a condition of the business rather than a house rule.

My surname changed since I registered. Will that block the check?+

Usually not, as long as the papers match. Send the photo ID in your current name with a proof of address that carries the same name, and let [email protected] know what changed so the reviewer can link your old and new details.

Why does Gold Casino ask about my source of funds now?+

It is a routine step the Malta Gaming Authority licence requires of every operator, aimed at money laundering rather than at you. A short note on where your deposits come from, such as salary or savings, is normally all the reviewer needs.

Is it safe to upload my documents to your site?+

Yes. Files travel over 256-bit TLS encryption, and only the team handling your account can open them. The data is kept for the purpose of the licence and is not sold on; [email protected] handles any question about it.

When do I actually have to verify my account?+

At the latest before your first withdrawal leaves, though the casino may ask sooner, at registration or your first deposit. Nothing is paid out until the check clears, so uploading early keeps your payout on schedule.

How long does a document check take here?+

Two hours is the usual turnaround once your files arrive in readable form. Most players are done inside that window; a blurred edge or a missing page restarts it, which is why the first upload matters.