You need a person

Contact Gold Casino and get a real answer

Reach Gold Casino support by live chat, e-mail or phone, and someone answers around the clock.

Get help now MGA-licensed since 2009

Paid today

454,307 NZ$

3,241 Playing now

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/304/2009 since 2009

19-minute average payoutNZ$37M paid weekly to 611,000+ players across 17 years

256-bit TLS encryptionAudited by BMM Testlabs and SIQ, dispute resolution via iTech Labs

Three routes

Live chat, e-mail and phone

This block settles which channel gets you a human fastest for your question.

Fast when it matters

Live chat on the site suits anything urgent and typically connects you to a person in about five minutes, around the clock.

Start chat

Slow-burn questions

E-mail suits documents and longer questions; write to [email protected] and expect a reply in roughly four hours, any hour of the day.

Write

Voice over typing

Phone suits anything you want to talk through; call +64 9 166 0883 in NZST and a person usually picks up within a minute.

Call

You are in New Zealand

Playing from New Zealand, sorted here

After this you will know the local phone, the hours and where to complain.

Reach us

Phone+64 9 166 0883

Time zoneNZST

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/304/2009

Get help

Gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline New Zealand

When play stops feeling like a choice

Gold Casino does not run these services and cannot see what you tell them. The Problem Gambling Foundation of New Zealand, Gambling Helpline New Zealand and the Multi-Venue Exclusion Programme all work with players living in New Zealand independently of any casino.

Problem Gambling Foundation of New Zealand. Counselling and support aimed at players and their whanau, free of charge and separate from any casino.

Gambling Helpline New Zealand. A national line for anyone worried about their own gambling or someone else's, answered any hour.

Multi-Venue Exclusion Programme. One application that can bar a player from several venues at once instead of one building at a time.

Gold Casino departments

Your situation, the right inbox

Use this when your question belongs to a specific team and you want it handled at once.

Account

General support[email protected]

Verification and KYC[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data[email protected]

Business and partnerships[email protected]

Know who holds your money

Looking for the name behind the site

You will know the company, its licence and the inbox that answers in writing.

The company

Legal nameGold Casino Ltd.

Company numberC-46256 (Malta)

Registered addressTriq il-Kbira, Msida

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/304/2009

Written contact

Support e-mail[email protected]

Hours and reply times

See how long each channel takes

This block matters when you are stuck at midnight and need a person now.

Live chat

Chat hoursAvailable around the clock

Chat first reply5 minutes

Time zoneNZST

E-mail

E-mail address[email protected]

E-mail reply4 hours

Phone

Phone number+64 9 166 0883

Phone waiting time1 minute

When a reply misses the mark

Gold Casino complaints, step by step

This block settles where an unresolved case goes and who reviews it next.

What goes in the first e-mail?

Write to [email protected] with your account e-mail, the date and the outcome you want. Support logs the case and replies within four hours, usually with a fix.

Waiting on the first reply

Read the reply and answer it if anything is unclear. Gold Casino keeps the thread open until both sides agree, and staff never ask you for your password at any point.

What a review gets you

Ask for a manager when the same problem returns twice. A senior staff member rechecks the case and gives a written decision you can keep.

Gold Casino cases end at the regulator

Take the written decision to the Malta Gaming Authority, the regulator on the licence MGA/B2C/304/2009. That step is open to you once the internal route is finished.

You are mid-search

Answers before you ask

Players worry a reply never comes, so here is what actually happens and when.

trustDo I have to explain myself before you close my account?+

Closure is handled by the support team, so send the request from your registered email address to [email protected]. Expect a confirmation once the account is shut, and remember that any balance should be withdrawn beforehand. Your details are then kept only as long as the Malta rules require.

trustCan I get help in German or Finnish if I prefer?+

Four languages are covered around the clock: English, German, Finnish and Norwegian. Write in any of them and the reply comes back in the same language. Live chat matches you with someone who speaks it, so nothing needs translating.

trustDo I need to wait until Monday morning to get an answer?+

Nothing closes down at night or over the weekend in New Zealand. Chat, email and the phone line all keep going right through public holidays, with NZST as the reference clock. Typical waits stay the same whenever you write.

trustWhat happens when I ask for everything you hold on me?+

A request for a copy or erasure of your data goes to [email protected]. Once it arrives, the team confirms receipt and identifies you before releasing anything. Copies arrive in a readable format, and deletion follows the retention duties attached to the Malta license.

trustWhen did the Malta license behind this casino start?+

Gold Casino Ltd. runs under the Malta Gaming Authority, license MGA/B2C/304/2009, and has done since 2009. That regulator sets the standards behind payouts, fair play and data handling. Its name and number can be checked independently of anything the site says.

trustHow long until my documents are looked at?+

Documents are usually cleared within two hours, and the address to use is [email protected]. Photo ID, proof of address and a payment card image cover almost every case. Send clear pictures and the window shrinks rather than stretches.

Have these details ready first

The first reply resolves most cases when these five details are already in hand.

Your account e-mail address
A screenshot of the problem
Payment reference or transaction time
Photo ID for verification requests
The exact wording of your question