Know your limits

Gold Casino responsible gambling: limits, pauses and self-exclusion

Play is for adults 18 and over, and every account holds deposit limits, loss limits, session time reminders, a cooling-off period and self-exclusion.

Set a limit

Malta Gaming AuthorityLicensed and regulated under MGA/B2C/304/2009 since 2009

Reading this now

Limits first, pressure later

Gold Casino keeps the basics short, so you can decide with clear numbers in front of you.

Minimum age18+

Regulator and licenceMalta Gaming Authority, MGA/B2C/304/2009

Gambling Helpline Aotearoa0800 654 655

Limit questions[email protected]

Inside your account

Five settings that carry the weight

After this block you will know which setting to switch, and when to switch it.

Deposit limits

A deposit limit caps what you can add to the account over a period you choose, and it suits anyone who wants the spending settled before play begins.

Loss limits in place

Loss limits stop the evening when your net losses reach a figure you set earlier, so a rough run cannot quietly grow into a longer one.

Time reminders

Session time reminders let you decide, before you start, when the account should nudge you, which helps when a short session tends to stretch.

Cooling-off period

A cooling-off period takes a breather from the account when you feel the pace rising, without closing the door on your balance or your details.

Stepping out fully

Self-exclusion locks your own access for a stretch you choose, which is the right tool once you have decided that play should stop rather than slow.

At the settings screen

A ceiling in place in four moves

This block settles where in the account a limit lives and what happens to it.

From the menu to limits

Open your profile menu with one tap; check that you are signed in on your own account, since each player may hold only one.

Pick one tool at a time

Inside the limits section you will see each tool listed separately, so pick the one that matches how you want to be held back.

Which limit do I need?

Choose the limit type, then set a figure or a stretch that you would still accept on a losing night at the start.

Did it save?

Confirm the change and read the summary line again; a limit you have read twice is the one you will actually keep.

What a clear early signal buys you

Noticing these early costs little and changes a lot. A deposit limit or a pause, set while you are calm, is the first move and the easiest one to keep.

Read through once and see which of these sounds like your last few sessions.

You check your balance more often than you check anything else
A session you planned for an hour ran past midnight
You put money in to get back what you lost
You kept the amount from someone close to you
Deposits now come out of money you had set aside
You think about the next session while at work
A break of a few days feels difficult to picture

Someone to call

Free help across Aotearoa

It removes the worry that asking for help costs money or becomes known to others.

Gambling Helpline Aotearoa

A free line answers at any hour, every day of the week, for players and for relatives. Calls stay confidential, and you can also reach it by text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Free counselling comes with peer and cultural support at 18 clinics nationwide. The team takes calls and texts on weekdays through the day, and relatives are welcome. pgf.nz

Safer Gambling Aotearoa

A Health New Zealand site lays out the signs of harm, practical tips and a finder for support in your own area, written for players and for families. safergambling.org.nz

Choose the length of your break

A cooling-off period. A cooling-off period stops play for a short stretch of hours or days, set inside your Gold Casino account before it starts. Login and deposits rest while it runs, and your balance and history stay as they are.

How long can a stop last? Choosing self-exclusion closes your access for a long stretch, up to two years, and it is not undone early. Ask support through chat, email or phone and the team applies it to your account and the platforms it runs.

Support beyond the account. No national register covers this country, so the casino account is where you exclude yourself. If you want more support alongside it, the free helpline takes calls at any hour and can point you onwards.

Under-eighteens and the people who worry about them

A verified account from the start. An account opens at eighteen and not before, so the birth date on file is checked against a photo identity document. Proof of address and a payment card image follow before a withdrawal leaves.

A device that says no on its own. Shared family devices deserve a setting rather than a reminder. Gambling-site blocking tools sit in phone and computer settings or in a home router, so a limit stays in place when nobody is watching.

Talk first, without blame. Relatives get further with one calm conversation than with an argument about money. The Gambling Helpline Aotearoa takes calls around the clock on 0800 654 655 and advises family members too, and free text 8006 works.

Before you decide

Which controls fit my situation?

These answers settle the difference between limits, a cooling-off break and self-exclusion.

How do I close my account permanently?+

Permanent closure is handled through support at [email protected]; live chat and phone reach the same team around the clock. Once support receives the request, the account is closed.

Why does the casino check my age?+

Age verification is a condition of activation in New Zealand, and the legal minimum is 18+. The check confirms the account holder meets that line before play begins.

Can a self-exclusion be cut short?+

No. There is no national self-exclusion register here, so the setting sits inside the casino account and runs for the whole period you choose. The term is fixed when it is set, and early release is not available.

What changes when I take a short pause?+

A cooling-off period puts a chosen break on the account, separate from self-exclusion. Play stays closed for that break. Access returns when the break you chose ends.

Can I set limits from my phone?+

Yes. The same account section for limits is in the mobile version, with the same tools as on desktop. The limit is set in the casino account before play.

Who can I call about a relative's gambling?+

Gambling Helpline Aotearoa advises relatives as well as players, around the clock. Its free text option reaches the same service. Problem Gambling Foundation offers free counselling, peer and cultural support through clinics nationwide.